About us

We are a not-for-profit organization dedicated to improving service delivery for Canadians when interacting with all levels of government. We champion a people-centered approach in the public sector through our activities:

• provide a neutral platform for inter-jurisdictional collaboration and shared learning for the public service delivery community in Canada;
• provide strategic planning and secretariat services to senior public sector leadership teams focused on pan-Canadian collaboration;
• monitor and measure the progress of the Canadian public sector in improving satisfaction with service delivery; and,
• promote cost-effective public-sector service delivery through sharing of best practices, approaches, tools, and publications.