The community provides a forum for jurisdictional entities to work together to improve the overall service experience for Canadians through client centered service design. The scope of the community spans a range of service experience related topics, and will provide a forum to:
- Share expertise, challenges, lessons learned and success stories.
- Co-create and arrive at a common understanding and vision for a One Canadian Citizen government service experience.
- Socialize and promote the client-centered vision within member jurisdictions and report on efforts to achieve the vision. Take a pulse check from across jurisdictions to understand different states of readiness to adopt the vision.
- Identify challenges experienced by CoP members in designing client-centered services and collectively develop strategies to promote progress and remove barriers.
- Identify specific areas of interest for more focused presentations from members.