The community provides a mechanism for jurisdictional entities to work together to improve contact centre service delivery across Canada. The scope of the community spans a range of contact centre related topics, including:
- Provide a forum to share expertise, lessons learned and examples of better practice
- Forum to build partnerships either on research or solutions
- Provide access to guest speakers who can offer different perspectives on contact centre service delivery
- Provide insights and examples of innovation and service efficiency within the contact centre environment
- Members will be asked to identify their specific areas of interest to assist in targeted meeting
Please click here to access the full repository of the Contact Centre Community of Practice. Access is granted to members’ only. Password required.